Πολιτική επιστροφής χρημάτων
Quality Guarantee: If you're not satisfied with product quality, contact us within 30 days of receiving the item. Our quality assurance team will investigate and provide a complimentary replacement or refund if validated.
Lost Orders: For packages lost in transit, contact us at Photobook@memaura.eu within 30 days from the estimated delivery date for a replacement.
Returned to Sender: If an order is returned due to wrong address or rejection, you'll need to place a new order at full cost. For other return reasons, we'll refund the product price for your new order (shipping charges still apply).
To start a return, you can contact us at Photobook@memaura.eu.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Photobook@memaura.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.